Active Incident
This page reflects the current status of Zone.eu infrastructure, incident history and maintenance schedule. Incidents reported here have lasted longer than 15 minutes and have affected a significant number of customers.

Incident Status

Operational

Components

Shared Hosting HTTP/HTTPS (web servers), Shared Hosting SQL (database servers)

Locations

Data Center EE-TLL07



September 24, 2020 17:07 EEST
September 24, 2020 14:07 UTC
[Investigating] Two shared hosting servers - SN28 and SN49 (sites with IP ending .28 or .49) are having problems with their database servers, sites have be set to show server maintenance page. Engineers have been alerted and are working to find the cause and fix. We apologise for any inconveniences this has caused and concentrate all our efforts to bring systems back to nominal.

September 24, 2020 17:22 EEST
September 24, 2020 14:22 UTC
[Identified] SN28 is back, engineers are working with SN49 database server.

September 24, 2020 17:40 EEST
September 24, 2020 14:40 UTC
[Identified] Database server of SN49 is being restored from today's backup, estimated time < 1h

September 24, 2020 19:05 EEST
September 24, 2020 16:05 UTC
[Identified] Engineers are still working to recover most of the databases with the state at the moment of corruption and the rest from daily backup. Dumping has taken more than expeted, but is progressing. Due to that the time estimate is 1-2h. We apologize for caused problems and continue working with full ops team.

September 24, 2020 20:19 EEST
September 24, 2020 17:19 UTC
[Identified] Ca 90% of databases have been restored, we are working with the remaining. Unfortunately we can't remove maintenance mode yet from those restored.

September 24, 2020 20:45 EEST
September 24, 2020 17:45 UTC
[Monitoring] SN49 databases have restored and sites are online. We are sending information about database restore point (crash moment or morning backup) as soon as we get database list collated with accounts and contacts. Should you need answer faster - please contact our helpdesk via info@zone.ee and let us know your domain that was affected.

Help Desk

Operational

Control Panel (My Zone)

Operational

Domain Registration

Operational

E-Mail

Operational

ZoneCloud

Operational

DNS

Operational

Shared Hosting HTTP/HTTPS (web servers)

Operational

Shared Hosting SQL (database servers)

Operational

Smart Dedicated Servers

Operational

Smart CloudServer Pro

Operational

CloudServer VPS

Operational

CloudServer Pro

Operational

Dedicated servers

Operational

Locations

History (Last 10 days)

Network instabilitiesPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Help Desk, Control Panel (My Zone), Domain Registration, E-Mail, ZoneCloud, DNS, Shared Hosting HTTP/HTTPS (web servers), Shared Hosting SQL (database servers), Smart Dedicated Servers, Smart CloudServer Pro , CloudServer VPS, CloudServer Pro, Dedicated servers


Locations

NOC EE-TLL05, Data Center EE-TLL01, Data Center EE-TLL07, Data Center EE-TLL03, Data Center EE-TLL11, Data Center NL-AMS01




September 19, 2020 16:09 EEST
September 19, 2020 13:09 UTC
[Investigating] We are investigating network instabilities that may indicate an ongoing DDoS attack.

September 19, 2020 17:15 EEST
September 19, 2020 14:15 UTC
[Identified] The network instability has indeed been identified as a DDoS attack on our and our customers infrastructure. Mitigation continues.

September 19, 2020 19:07 EEST
September 19, 2020 16:07 UTC
[Identified] Attack and mitigation continue, efforts to minimize effect on customer's services are ongoing.

September 19, 2020 20:28 EEST
September 19, 2020 17:28 UTC
[Monitoring] Services have been nominal for some time so we are closing this incident, with thanks to all partners involved in mitigation and apologies to all clients suffering from service interruption.

September 24, 2020 21:35 EEST
September 24, 2020 18:35 UTC
[Resolved] Closing this incident that has remained in monitoring status for too long time.

Description

This scheduled maintenance causes temporary service disruption to Shared Hosting servers running on: SN-69-11.ZONE.EU / 217.146.69.11 SN-69-12.ZONE.EU / 217.146.69.12 SN-69-13.ZONE.EU / 217.146.69.13 SN-69-14.ZONE.EU / 217.146.69.14 SN-69-16.ZONE.EU / 217.146.69.16 All affected clients should have received advance notice by email - if not, please check your ZoneID contact details. We are upgrading shared web hosting server software to new ZoneOS platform. Downtime is expected to last for couple of hours. According to our experience the change of platforms does not affect the performance of the most web applications. Less than 1% of migrated servers need additional support. For any compatibility issues after the upgrade please check our migration guide at https://help.zone.eu/en/kb/migration-to-the-new-zoneos-platform/ E-mail traffic of clients hosted on servers undergoing maintenance is not affected.


Components

Shared Hosting HTTP/HTTPS (web servers), Shared Hosting SQL (database servers)


Locations

Data Center EE-TLL07


Schedule

September 24, 2020 01:00 - September 24, 2020 06:00 EEST
September 23, 2020 22:00 - September 24, 2020 03:00 UTC



September 24, 2020 01:00 EEST
September 23, 2020 22:00 UTC
[Update] Shared hosting server ZoneOS upgrade (SN-69-11, 12, 13, 14, 16) is starting

September 24, 2020 06:00 EEST
September 24, 2020 03:00 UTC
[Update] Shared hosting server ZoneOS upgrade (SN-69-11, 12, 13, 14, 16) is complete