All Systems Operational
This page reflects the current status of Zone.eu infrastructure, incident history and maintenance schedule. Incidents reported here have lasted longer than 15 minutes and have affected a significant number of customers.

Help Desk

Operational

Control Panel (My Zone)

Operational

Domain Registration

Operational

E-Mail

Operational

ZoneCloud

Operational

DNS

Operational

Shared Hosting HTTP/HTTPS (web servers)

Operational

Shared Hosting SQL (database servers)

Operational

Smart Dedicated Servers

Operational

Smart CloudServer Pro

Operational

CloudServer VPS

Operational

CloudServer Pro

Operational

Dedicated servers

Operational

Locations

History (Last 10 days)

Incident Status

Partial Service Disruption


Components

Shared Hosting HTTP/HTTPS (web servers), Shared Hosting SQL (database servers)


Locations

Data Center EE-TLL07




January 18, 2021 17:23 EET
January 18, 2021 15:23 UTC
[Investigating] We are investigating an outage affecting shared hosting servers. Oleme tuvastanud Virtuaalservereid puudutava katkestuse, tehnikud tegelevad tõrke põhjuse tuvastamisega.

January 18, 2021 17:28 EET
January 18, 2021 15:28 UTC
[Identified] We have identified the problem as possible network devide failure and engineers are on the way to datacenter. Current estimate of time to solution is 1h.

January 18, 2021 18:49 EET
January 18, 2021 16:49 UTC
[Identified] Last stretch of configuration is taking place. Services should be up in 10-15 minutes.

January 18, 2021 20:19 EET
January 18, 2021 18:19 UTC
[Identified] Probleemi põhjustanud seadme vahetuse järel esinevad võrguanomaaliad mille lahendamisega tegelevad tehnikud aktiivselt. Technicians are investigating network anomalies that occurred after problematic server was changed.

January 18, 2021 21:19 EET
January 18, 2021 19:19 UTC
[Identified] We have found, that replacement device appears to be faulty and we have to do another replacement, something we have not experienced before. To make sure it will solve the problem we have second team working in parallel to have one more device available for parallel testing. --- Asendusseadme probleemid on osutunud riistvaralisteks ja me peame tegema veel ühe seadmevahetuse. Lisaks oleme parallelselt seadistamas veel ühte võrguseadet võimaldamaks täiendavat kontrolli.

January 18, 2021 23:41 EET
January 18, 2021 21:41 UTC
[Identified] Engineers are still troubleshooting affected network segment and we'll continue working until all services are back online.

January 19, 2021 00:50 EET
January 18, 2021 22:50 UTC
[Monitoring] Network issue has been solved and all affected servers are back online. As the problem was caused by network equipment we do not expect any integrity issues with SQL or web servers. Engineers will keep monitoring the situation and work on post-mortem analysis. --- Kõigi katkestusest mõjutatud serverite võrguühendused on taastatud, kuna tegemist oli võrguseadme probleemiga ei ole põhjust karta SQL- või veebiserverite andmekadu. Tehnikud jälgivad süsteemide tööd ja jätkavad juhtunu analüüsiga.

January 19, 2021 01:21 EET
January 18, 2021 23:21 UTC
[Monitoring] Setting status of all systems to "operational"

January 19, 2021 01:38 EET
January 18, 2021 23:38 UTC
[Resolved] Closing this incident