Active Incident
This page reflects the current status of Zone.eu infrastructure, incident history and maintenance schedule. Incidents reported here have lasted longer than 15 minutes and have affected a significant number of customers.

Incident Status

Operational

Components

Shared Hosting SQL (database servers)

Locations

Data Center EE-TLL07



July 22, 2018 03:38 EEST
July 22, 2018 00:38 UTC
[Identified] The MySQL service has experianced a fatal failure and a full dump/restore of all databases is required to recover from it. Currently the dumps are done and we are starting to restore (re-import) the databases. The MySQL server is used by SN-69-21.TLL07.ZONEAS.EU

July 22, 2018 07:41 EEST
July 22, 2018 04:41 UTC
[Monitoring] All issues regarding servers MYSQL-69-81.TLL07.ZONEAS.EU and SN-69-21.TLL07.ZONEAS.EU are resolved now.

Incident Status

Operational

Components

Shared Hosting SQL (database servers)

Locations

Data Center EE-TLL07



July 21, 2018 22:20 EEST
July 21, 2018 19:20 UTC
[Identified] A Shared Hosting MySQL server used by SN-69-24.TLL07.ZONEAS.EU is experiencing problems with MySQL Service. Our engineers are working on recovering the service.

July 21, 2018 23:44 EEST
July 21, 2018 20:44 UTC
[Identified] The MySQL service has experianced a fatal failure and a full dump/restore of all databases is required to recover from it. Currently the dumps are done and we are starting to restore (re-import) the databases.

July 22, 2018 02:20 EEST
July 21, 2018 23:20 UTC
[Monitoring] All issues regarding servers MYSQL-69-84.TLL07.ZONEAS.EU and SN-69-24.TLL07.ZONEAS.EU are resolved now.

Help Desk

Operational

Control Panel (My Zone)

Operational

Domain Registration

Operational

E-Mail

Operational

ZoneCloud

Operational

DNS

Operational

Shared Hosting HTTP/HTTPS (web servers)

Operational

Shared Hosting SQL (database servers)

Operational

Smart Dedicated Servers

Operational

Smart CloudServer Pro

Operational

CloudServer VPS

Operational

CloudServer Pro

Operational

Dedicated servers

Operational

Locations

History (Last 10 days)

Incident Status

Operational


Components

E-Mail, DNS


Locations

Data Center EE-TLL01, Data Center EE-TLL07, Data Center EE-TLL03, Data Center EE-TLL11




August 14, 2018 08:55 EEST
August 14, 2018 05:55 UTC
[Investigating] We are aware about problems with reaching mail.zone.ee and webmail servers. Technicians are working to restore the services.

August 14, 2018 09:26 EEST
August 14, 2018 06:26 UTC
[Identified] We have identified the problem as related to DNSSEC and have deactivated it and waiting for change to propagate. Services potentially affected by this issue: * zone.ee website, webmail.zone.ee * domains using Zone nameservers As the problem is with one of the nameservers while others are responding correctly services may appear to be intermittently working/failing, depending on which nameserver was used by particular request and caching of the nameserver data.

August 14, 2018 10:10 EEST
August 14, 2018 07:10 UTC
[Monitoring] Our zone.ee nameserver zone is running again, currently without DNSSEC. Due to caching some nameservers may still be giving wrong response, that should be over

August 14, 2018 10:41 EEST
August 14, 2018 07:41 UTC
[Resolved] We consider this incident solved, post-mortem will follow.