All Systems Operational
This page reflects the current status of Zone.eu infrastructure, incident history and maintenance schedule. Incidents reported here have lasted longer than 15 minutes and have affected a significant number of customers.

Help Desk

Operational

Control Panel (My Zone)

Operational

Domain Registration

Operational

E-Mail

Operational

ZoneCloud

Operational

DNS

Operational

Shared Hosting HTTP/HTTPS (web servers)

Operational

Shared Hosting SQL (database servers)

Operational

Smart Dedicated Servers

Operational

Smart CloudServer Pro

Operational

CloudServer VPS

Operational

CloudServer Pro

Operational

Dedicated servers

Operational

Locations

History (Last 10 days)

Description

This scheduled maintenance causes temporary service disruption to Shared Hosting servers running on SN8.ZONE.EU / 217.146.69.8 (all affected clients should have received advance notice by email - if not, please check your ZoneID contact details). We are upgrading hardware of database servers and migrating from MySQL 5.6 to MariaDB 10.1 that has already proven to be faster and more reliable on our newer servers without any reports of compatibility issues. Downtime is expected to last for couple of hours as we are doing migration using backup&restore for maximum safety. Your e-mail traffic is not affected.


Components

Shared Hosting HTTP/HTTPS (web servers), Shared Hosting SQL (database servers)


Locations

Data Center EE-TLL07


Schedule

December 7, 2016 1:00AM - December 7, 2016 7:00AM EET
December 6, 2016 11:00PM - December 7, 2016 5:00AM UTC



December 7, 2016 1:00AM EET
December 6, 2016 11:00PM UTC
[Update] Maintenance has started

December 7, 2016 3:00AM EET
December 7, 2016 1:00AM UTC
[Update] Hardware replacement and migrations have been completed, all systems appear to be running normally. Should any of the hosts on SN8.zone.eu experience problems - please contact info@zone.ee.

Incident Status

Partial Service Disruption


Components

Shared Hosting HTTP/HTTPS (web servers), CloudServer Pro, CloudServer VPS, Shared Hosting SQL (database servers), Smart CloudServer Pro


Locations

Data Center NL-AMS01




December 2, 2016 5:12PM EET
December 2, 2016 3:12PM UTC
[Investigating] We are receiving reports of a service disruption for some services offered out of our Data Center NL-AMS01 facility. Our engineers are currently investigating.

December 2, 2016 5:19PM EET
December 2, 2016 3:19PM UTC
[Identified] Our engineers have identified the issue as a power outage and steps are being taken to restore service. There is no time estimate at this stage.

December 2, 2016 6:12PM EET
December 2, 2016 4:12PM UTC
[Identified] On-site engineers have restored power to the affected servers. We are in the process of booting up the servers and mitigating further issues caused by the power outage.

December 2, 2016 7:08PM EET
December 2, 2016 5:08PM UTC
[Identified] We are still working on some of the servers. There is no specific time estimate for service recovery for customers still affected.

December 2, 2016 11:30PM EET
December 2, 2016 9:30PM UTC
[Monitoring] All affected services in NL-AMS01 should be running normally again, admins are monitoring the status (we'll mark the incident resolved in the morning). If you experience issues that could be related to this incident please contact info@zone.ee

December 5, 2016 2:01PM EET
December 5, 2016 12:01PM UTC
[Resolved] No issues have been reported relating to servers affected by this outage and we are closing this incident. Cause of the outage has been traced to incorrectly installed power cabling on some servers, that allowed a power supply failure to cascade. We are working with our datacenter partners to ensure better oversight and possibilities to verify, that all installation work has been done to our stringent specifications.